Have you ever made a mistake at work and felt your stomach drop to the floor? Ooof, I have, and for me it started early in my career. I was a young professional with my first “real job” and so scared to admit my mistake. My boss at the time listened to the whole thing. Then she said three words I have carried for almost 30 years. "Everything is fixable." Three words. They are the most useful thing you can say to yourself, or to someone on your team, in the first ten minutes after a mistake,...

My husband created an auto-shipment for our home’s air filters. No one has to remember the last time they were changed, and there is no calendar reminder. They just show up on our doorstep every 3 months, and we know it’s time to change them. He knows that keeping those clean is good house maintenance. When was the last time you changed the air filters in your house or got your car’s oil changed, not because anything was wrong, but because it was time? Or are you more of the type that waits...

When we don't understand our own Voice and those Voices around us, we misread each other.